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Trade Process

We support T/T, L/C, Alibao, paypal, payoneer, Western Union, e-checking payment methods.

Communication

In the process of production, Xinxiang will report the production situation in time.

The first step

The customer sends an inquiry to inform the box type, pattern, printing and process requirements.

The second step

Quote

The third step

Reach an agreement on price,and sign the contract
The customer sends the design draft ( generally in the formation of PDF, AI, DPS)

The fourth step

The customer confirms the design draft and pays the advance payment.

Within 1-3 months, we will send a customer satisfaction survey form, thank you for your support!

Before Printing

  • Free design prototype to save your cost

  • Raw material preparation

  • Samples are available for your test

Mass Production

  • One-stop production with our full-range equipment to make sure stable product 
    quality

  • 3 steps to fulfill quality inspection to make 
    sure all the goods in good condition.

After-sale Service

  • 24-hour online service

  • Feedback and review

Design Flow

YES：

  • A: Customers provide the elements,we design suitable for related products.(3 working days)

  • B: Customers request, we design(A week)

  • C: Our designer provide layout confirmation(2 working days)

NO：

  • Directly choose our pattern (Allow designer to make the appropriate adjustment)

  • Design and Development: According to market trends, recommend a suitable design draft.

Production Process

Proofing and shipping

Proofing type and sample charge

Machine Printing

Degital Printing

Plain sample without printing FREE

Sample lead time

 5-7 business days after the design draft confirms and receiving payment from the customer.

Steps of proofing

Depends on different countries and regions .

1

Step01:

Confirm proofing cost, proofing type and product requirements.

2

Step02:

The customer provides the design draft, or Xinxiang designs according to the customer's requirements and it requires additional design fee.

3

Step03:

The customer sign and confirm the design draft.

4

Step04:

We began to make a proof.

5

Step05:

Complete proofing and delivery.

Transportation methods

Air express，3-5 days

Postal, 15-20 days

By Air(Customers need to clear customs by themselves), About 10 days.

By Sea(Customers need to clear customs by themselves), 7-30 days.

After Sales Service

Shortage of goods

1. The number of goods will be confirmed before shipping to make sure there is no shortage. If there is any shortage hap­pens, we will first discuss with clients before shipping.
2. lf ok, then payment will be reduced and boxes will be sent
3. lf not ok, reorder from sales department will be place to the workshop and finish the production soonest.

Damage of goods

We can guarantee the goods in good on after our QC. But if there is any damage happened during transport, we can deliver the damage parts in next shipment.If the goods are damaged a lot. we will discuss it with the clients to figure out the reason and make amends.



Problem of goods

If there are some problems of the goods, we will provide the solution and keep following up.